About Us

iCare brings the highest levels of professionalism and care to the out-of-home care staffing industry.

Our Story


We started Integrated Therapeutic Care (now iCare) in November 2019 to provide a better-quality service and experience in the out-of-home care staffing industry. At the time, community service organisations had long been underserviced by staffing providers who were unable to deliver the quality of staff and the service level the industry requires. The bad reputation within the industry and subsequent negative perceptions of staffing providers had a knock-on effect of substandard care of young people living in residential housing environments.

Driven to fill the gap in the market, directors Ty and Rod saw an opportunity to unite and put their extensive backgrounds in child protection and residential care to work. Fast-forward to 2023, and iCare has a head-office team of 16, running the business and supporting over 250 experienced, DFFH-compliant staff in the field, who all play a part in changing the face of out-of-home care in Victoria.

Since day one, our focus has always been to be the best, not the biggest, and we prioritise quality over quantity in every interaction. With this guiding force, and our genuine desire to make a difference to underprivileged young people’s lives, iCare has an ambitious plan to become a trusted leader in the youth service industry.

Why Us

Professional Service

We’re reliable, responsive and agile to our clients needs.


We’re supportive, approachable and respectful to our clients, young people and colleagues, and take personal responsibility for their happiness, wellbeing and safety.


Our passionate team has extensive experience in child protection and residential care and have a unique insight into the industry.


We love what we do and are dedicated to ensuring young people get the care and support they need to thrive.

Contact Us

9/23-25 Gipps St Collingwood,
Victoria Australia 3066